We would like to express our deepest condolences to all those affected by the heavy rain in July 2020. We sincerely pray for the safety of everyone and the earliest possible recovery of the affected areas.
UPWARD, Inc. (Location: Chuo-ku, Tokyo, President and CEO: Takanori Kaneki, URL: https://upward.jp), whose mission is to "make mobile workers smarter," is implementing recovery support activities for those affected by the heavy rain in July 2020.
In response to the heavy rain in July 2020, we partnered with System Forest Co., Ltd. to provide UPWARD licenses free of charge to Hitoyoshi City in Kumamoto Prefecture, Kuma Village in Kumamoto Prefecture, and Sagara Village in Kumamoto Prefecture.
During the Kumamoto Earthquake that occurred in April 2016, we also supported on-site surveys and the issuance of disaster certificates in Nishihara Village, Kumamoto Prefecture, which suffered tremendous damage, by utilizing UPWARD and Salesforce.
https://www.systemforest.com/case/case_12.html
https://www.salesforce.com/content/dam/web/ja_jp/www/documents/customer_stories/nisiharamura.pdf
As in the case of the Kumamoto Earthquake, UPWARD was used as a tool to cross-reference household information registered in the CRM with data on surveyed properties on a map. Even when personnel conducting on-site surveys did not have detailed maps, they were able to confirm the accurate location of properties using the map, contributing to the smooth implementation of survey operations.
In addition, when issuing disaster certificates, we had those affected confirm their location information on a map. As a result, we were able to issue disaster certificates quickly. As of 40 days after the disaster, Sagara Village in Kumamoto Prefecture had achieved a 100% issuance rate for disaster certificates, while Hitoyoshi City and Kuma Village were around 60% (according to a Kumamoto Nichinichi Shimbun survey).
"Because this time it was a flood disaster, the damage to homes due to inundation was severe, and there was a need to conduct on-site surveys and issue disaster certificates more quickly for early reconstruction."
With communication infrastructure unstable due to the collapse of buildings and bridges, staff who rushed to provide support from other local governments were assigned to conduct on-site surveys and handle various disaster certificate application counters set up at various locations.
By using UPWARD, even staff without detailed maps were able to conduct surveys smoothly, and by confirming the location of residences on the map with those who came to apply, we were able to have smooth communication. It worked quickly even with mobile Wi-Fi, and I was reminded of the effectiveness of cloud services in such situations."
UPWARD will continue to utilize location information and strive to be a mobile-friendly CRM tool that everyone can rely on.
UPWARD is participating in Salesforce.com's disaster relief efforts.
Click here for details on support activities.
- Rapid implementation is possible due to seamless integration with Salesforce.
- Designed with mobile use in mind, enabling smooth operation even in unstable internet environments.
- The intuitive screen design ensures ease of use, even for those unfamiliar with app operations.
UPWARD CO., LTD. PROVIDES DX SERVICES SPECIALIZED IN SOLVING ISSUES OF FIELD WORKERS WHO VISIT THE FIELD AND CREATE VALUE THROUGH OFFLINE CONTACT WITH CUSTOMERS, BASED ON ITS PURVIEW OF "DRAWING OUT THE CREATIVITY OF FIELD WORKERS AND ACCELERATING THE GROWTH OF COMPANIES AND SOCIETY". BY LEVERAGING TECHNOLOGY TO CREATE AN ENVIRONMENT IN WHICH WORKERS CAN PERFORM THEIR TASKS WITH A SINGLE MOBILE DEVICE, WE AIM TO CREATE A WORLD IN WHICH THEY CAN BE ACTIVE REGARDLESS OF WHERE AND HOW THEY WORK.
UPWARD, Inc., Corporate Group Headquarters, PR Team
*Company names mentioned in this text are the registered trademarks or trademarks of their respective companies.
Please feel free to inquire about UPWARD's services and company information.We welcome your questions.
