We would like to express our deepest sympathies to all those affected by the Typhoon No. 10, including those who suffered from river flooding, inundation, and landslides. We sincerely pray for the safety of everyone and the swift recovery of the affected areas.
UPWARD, whose mission is to 'make mobile workers smarter,' took the stage at the Cabinet Office-sponsored event 'Cabinet Office Local Creation SDGs Public-Private Partnership Platform Annual General Meeting' held on September 2, 2020, and introduced our support efforts during the July 2020 floods.
UPWARD provides free system support during disasters and shares case studies to contribute to local creation and support more municipalities.
In response to the July 2020 floods, UPWARD, Inc. partnered with System Forest Co., Ltd. to provide free UPWARD licenses to Hitoyoshi City, Kuma Village, and Sagara Village in Kumamoto Prefecture.
By providing free access to the mobile CRM 'UPWARD,' which combines location information and CRM, we were able to expedite the issuance of disaster certificates, surpassing the speed achieved during the 2016 Kumamoto Earthquake.
(According to a survey by the Kumamoto Nichinichi Shimbun)
＜1: Documents that certify the extent of damage to houses damaged by heavy rain upon application from the victims
2: The extent of damage is determined by the municipal government through a residential disaster certification survey
3: The extent of damage is classified as total, major, or partial destruction, and depending on the extent, allowances are paid, fixed property tax is reduced, water rates are reduced or exempted, etc. property tax reductions, water rate exemptions, etc., depending on the extent of the damage.
The disaster victim certificate is an essential document for receiving public assistance after a disaster. Residents affected by the disaster must obtain it as soon as possible.
First, local government officials will survey the damage in order to issue a disaster victim certificate. In this case, UPWARD was used in the following situations, since the application was accepted at the same time as the survey was being conducted.
1: Check and modify the applicant's residence information and the location of the property to be surveyed
2: Visualize the property to be surveyed on the UPWARD mobile screen
3: Visualize the damage situation and the progress of application issuance on a map
During the heavy rain in July 2020, the number of employees who could handle the issuance of disaster victim certificates was limited due to the COVID-19 pandemic. The following three points are important to provide prompt support to residents.
(1) Speed
Speed is of utmost importance. In the event of flood damage, homes are severely damaged by inundation, making it necessary to conduct on-site surveys and issue disaster victim certificates quickly for early reconstruction. By using UPWARD to confirm data on the map while matching it with on-site survey information, we were able to accelerate data input.
(Period until issuance began: According to Kumamoto Nichinichi Shimbun)
(2) Accuracy and Fairness
Accuracy and fairness are also crucial. If judgments are made that do not reflect the actual damage situation, or if omissions or inconsistencies occur in the issuance process, it will affect subsequent support efforts. By managing information through cloud services, we were able to ensure accuracy and fairness even in emergencies.
(3) Information Consolidation
Information consolidation is also important when responding to disasters during the COVID-19 pandemic. To prevent close contact, it was necessary to respond with multiple locations and fewer people, even in unstable internet environments. By using cloud services, we were able to operate the system smoothly even with mobile Wi-Fi and consolidate information in real-time.
"Because this time it was a flood disaster, the damage to homes due to inundation was severe, and for the sake of early reconstruction, it was necessary to conduct on-site surveys and issue disaster victim certificates more quickly.
Amidst unstable communication environments due to the collapse of buildings and bridges, employees who rushed to provide support from other municipalities responded by conducting on-site surveys and setting up disaster victim certificate acceptance counters in various locations.
By using UPWARD, even employees unfamiliar with the local terrain were able to conduct smooth surveys, and by confirming the location of residents on the map when they came to the reception desk, we were able to have smooth communication. It worked quickly even with mobile Wi-Fi, and I was reminded of the effectiveness of cloud services under these circumstances."
"Japan's population decline is rapidly progressing, and the labor shortage, especially in rural areas, is a pressing issue for both the public and private sectors. In this situation, there is an urgent need to improve productivity in various fields.
Due to the impact of the novel coronavirus, there are increasing opportunities to improve productivity through the use of remote work, etc. However, as a real-world problem, it is difficult to completely remoteize all field operations, and there are a certain number of operations that require on-site visits, such as the disaster victim certificate issuance operations that we introduced this time.
UPWARD thoroughly streamlines these unavoidable field operations by combining CRM (Customer Relationship Management) information, location information, and mobile technology."
The Cabinet Office has established the Local Revitalization SDGs Public-Private Partnership Platform as a venue for public-private partnerships to deepen collaboration with a wide range of stakeholders, with the aim of promoting the domestic implementation of SDGs and further linking them to local revitalization.
(From the Cabinet Office Local Revitalization SDGs Public-Private Partnership Platform homepage)
UPWARD is involved in local revitalization by providing free use of systems that utilize location information to support disaster-stricken areas during disasters. We also share case studies to help support more municipalities.
During the Kumamoto Earthquake, which occurred in April 2016, UPWARD and Salesforce (*) were used in Nishihara Village, Kumamoto Prefecture, which suffered enormous damage, to support on-site surveys and the issuance of disaster victim certificates.
https://www.systemforest.com/case/case_12.html
https://www.salesforce.com/content/dam/web/ja_jp/www/documents/customer_stories/nisiharamura.pdf
(*) UPWARD is participating in Salesforce.com's disaster relief initiatives.
Detailed support information is available here:
https://www.salesforce.com/jp/company/org/disaster-relief/
UPWARD CO., LTD. PROVIDES DX SERVICES SPECIALIZED IN SOLVING ISSUES OF FIELD WORKERS WHO VISIT THE FIELD AND CREATE VALUE THROUGH OFFLINE CONTACT WITH CUSTOMERS, BASED ON ITS PURVIEW OF "DRAWING OUT THE CREATIVITY OF FIELD WORKERS AND ACCELERATING THE GROWTH OF COMPANIES AND SOCIETY". BY LEVERAGING TECHNOLOGY TO CREATE AN ENVIRONMENT IN WHICH WORKERS CAN PERFORM THEIR TASKS WITH A SINGLE MOBILE DEVICE, WE AIM TO CREATE A WORLD IN WHICH THEY CAN BE ACTIVE REGARDLESS OF WHERE AND HOW THEY WORK.
UPWARD, Inc., Corporate Group Headquarters, PR Team
*Company names mentioned in this text are the registered trademarks or trademarks of their respective companies.
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