(Location: Chiyoda-ku, Tokyo; CEO: Ryusuke Kaneki; hereinafter "UPWARD") has published on its official website an interview with SentCare Holding K.K. (Headquarters: Chuo-ku, Tokyo; President: Kazutoshi Fujima; hereinafter "SentCare Holding") on how UPWARD is being used to promote sales digital transformation (DX). (headquartered in Chuo-ku, Tokyo; Kazutoshi Fujima, President & CEO; hereinafter referred to as "CentCare Holding"), has been published on the official website. This case study introduces the specific results of the introduction of "UPWARD", which led to a significant reduction in the time required for on-site reporting and a reduction in overtime hours, along with comments from the site.
Case article: https://upward.jp/case/saint-care/
St. Care Holding is a nationwide provider of a wide range of home care services, including home nursing care, home bathing, and home nursing care services. Sales representatives visit about 10 to 15 in-home care support offices per day to propose services and build relationships. In order to improve work efficiency at these sales sites, reduce the burden on staff, and provide higher quality care, the company was working to review its paper- and Excel-dependent work processes. The "stay detection function" that enables automated activity reporting, support system during implementation, and reliability in terms of security were decisive factors in their decision to introduce UPWARD.
・Reduction of overtime hours through mobile activity reporting
Activity reporting can now be done via mobile apps while on the road or during gaps in travel, eliminating the need for reporting work after visits. This has resulted in a reduction in average monthly overtime hours within one year of introduction.
Themap function has made visit planning more efficient
Visit destinations can now be visualized on a map, increasing the number of visits to neighboring offices using 10-15 minute gaps in time.
Reinforced internal communication through real-time activity records
The quality of activity records has improved, as detailed reports can be made while memories are fresh. At internal meetings, qualitative information, including the atmosphere of the work site, is now shared, and discussions are more in line with the actual situation.
Case study article: https://upward.jp/case/saint-care/
UPWARD is an AI-based sales support service specialized for outbound and inbound sales. UPWARD uses its patented "advanced geo-fencing technology" to automatically record customer contact points, and provides various AI functions specialized for outbound sales. The service is being used as a next-generation sales DX platform by more than 400 companies, including Nissin Healthcare Foods and Tsukui, and other major companies that use face-to-face contact with customers as their primary sales channel.
Service website: https://upward.jp/
"UPWARD" introduction material: https://upward.jp/downloads/allservicematerials/
UPWARD CO., LTD. PROVIDES DX SERVICES SPECIALIZED IN SOLVING ISSUES OF FIELD WORKERS WHO VISIT THE FIELD AND CREATE VALUE THROUGH OFFLINE CONTACT WITH CUSTOMERS, BASED ON ITS PURVIEW OF "DRAWING OUT THE CREATIVITY OF FIELD WORKERS AND ACCELERATING THE GROWTH OF COMPANIES AND SOCIETY". BY LEVERAGING TECHNOLOGY TO CREATE AN ENVIRONMENT IN WHICH WORKERS CAN PERFORM THEIR TASKS WITH A SINGLE MOBILE DEVICE, WE AIM TO CREATE A WORLD IN WHICH THEY CAN BE ACTIVE REGARDLESS OF WHERE AND HOW THEY WORK.
PR TEAM, CORPORATE GROUP HEADQUARTERS, UPWARD CO.
All company names mentioned herein are registered trademarks or trademarks of their respective companies.
For more information about UPWARD's services and company information Please feel free to contact us.
