(Location: Chiyoda-ku, Tokyo; CEO: Ryusuke Kaneki; hereinafter "UPWARD") has launched "UPWARD Meets," a global activity management mobile application. (Location: Jakarta, Indonesia; President Director: Go Miyaji; hereinafter "Secom Indonesia"), a security service provider.
UPWARD Meets" is a mobile application specialized for customer contact management without CRM. UPWARD Meets" is a mobile application specialized for customer contact management without CRM. It solves problems in activity management, such as "inability to see on-site activities" and "management operations relying on paper or verbal communication," through centralized mobile management.
Managers can assign tasks to staff members and check progress and reports from the field in real time, enabling them to quickly grasp the situation and make decisions. The intuitive operability and simple design allow the system to be implemented without increasing the burden on the field, thereby improving the accuracy and efficiency of management.
Service website: https://upward-global.com/
SECOM Indonesia is an industry leader in providing comprehensive security services, including resident security guards, patrols, and the installation and operation of surveillance cameras, mainly in the capital city of Jakarta. With a security system that incorporates Japanese-style quality control and training methods as its strength, SECOM Indonesia has built trust in its flexible response to local needs and its ability to respond immediately to emergencies.
At the company, about 20 MSOs (Management Service Officers/ Security Control Officers) are responsible for regular patrols and assessments. In the past, these activities were recorded and reported on paper, but it took time to consolidate the information and it was difficult for managers to grasp the situation in a timely manner, which placed a heavy burden on them.
In response to these issues, we began a PoC (proof-of-concept) experiment with UPWARD Meets last year. UPWARD Meets was formally introduced after being highly evaluated for its intuitive operability with mobile terminals, in addition to its ability to visualize on-site activities in real time and to enable flexible information sharing and centralized management, which could not be achieved with paper.
After the introduction of the system, the status of activities and reports can be monitored in real time on mobile devices, greatly reducing the manager's administrative burden. The quality and speed of information coordination has been improved, and a system that can provide accurate instructions and support to the field has been realized.
We use "UPWARD Meets" to record activity reports and manage our daily schedule. The mobile application makes it easy to check schedules, and the alert function is very convenient. It has greatly reduced the time and effort required for reporting, allowing me to get on with the next task more quickly. As soon as I started using it, I realized that it is a useful tool that allows me to visualize the results of my work.
Digitization of activity records has made it possible to grasp numerically the history of on-site activities and customer service. This has allowed us to visualize operations, which was difficult in the past, and we feel that the quality of management has been greatly enhanced. In addition, since each member's actions are now visualized and past records can be easily referenced, the support system and information sharing within the team have improved dramatically.
In the future, we intend to utilize the accumulated data to analyze trends for each client and make more precise security proposals. We also intend to utilize UPWARD Meets to build an immediate response system for urgent cases.
UPWARD Meets" is a mobile service specialized for community-based customer contact management. It provides a one-stop solution to the complexities of daily customer contact management for field sales, including outbound activities with automatic stay detection, automatic recording and visualization of customer contacts, etc. It provides an environment that allows field salespeople to concentrate on planning effective customer contact strategies and supporting field activities. It provides an environment in which field salespeople can concentrate on planning effective customer contact strategies and supporting field activities.
Service website: https://upward-global.com/
UPWARD CO., LTD. PROVIDES DX SERVICES SPECIALIZED IN SOLVING ISSUES OF FIELD WORKERS WHO VISIT THE FIELD AND CREATE VALUE THROUGH OFFLINE CONTACT WITH CUSTOMERS, BASED ON ITS PURVIEW OF "DRAWING OUT THE CREATIVITY OF FIELD WORKERS AND ACCELERATING THE GROWTH OF COMPANIES AND SOCIETY". BY LEVERAGING TECHNOLOGY TO CREATE AN ENVIRONMENT IN WHICH WORKERS CAN PERFORM THEIR TASKS WITH A SINGLE MOBILE DEVICE, WE AIM TO CREATE A WORLD IN WHICH THEY CAN BE ACTIVE REGARDLESS OF WHERE AND HOW THEY WORK.
PR TEAM, CORPORATE GROUP HEADQUARTERS, UPWARD CO.
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