UPWARD, Inc. (Headquarters: Chiyoda-ku, Tokyo; President and CEO: Takanori Kaneki, hereinafter "UPWARD") has begun offering "UPWARD Meets," a global activity management mobile app. PT. SECOM Indonesia (Headquarters: Jakarta, Indonesia; President Director: Takeshi Miyaji, hereinafter "SECOM Indonesia"), which operates a security service, has fully implemented the system to visualize field operations.
"UPWARD Meets" is a mobile app specializing in customer touchpoint management without a CRM. It solves activity management issues such as "inability to see field activities" and "management operations relying on paper and word of mouth" by providing centralized management via mobile devices.
Managers can assign tasks to staff and check the progress and report content in the field in real-time, enabling quick decision-making based on situation awareness. Its intuitive operability and simple design allow for easy implementation without increasing the burden on the field, enhancing the precision and efficiency of management.
Service Site: https://upward-global.com/
SECOM Indonesia is a leading company in the industry, providing comprehensive security services, including stationed security, patrols, and installation/operation of surveillance cameras, primarily in the capital city of Jakarta. With a security system that incorporates Japanese-style quality control and training methods, the company has built trust through flexible responses tailored to local needs and rapid response capabilities in emergencies.
At SECOM Indonesia, approximately 20 MSOs (Management Service Officers/Security Management Representatives) are responsible for regular patrols and assessment tasks. Previously, these activities were recorded and reported on paper, but the time required to compile information and the difficulty in grasping the situation in a timely manner had become a significant burden for managers.
Addressing these issues, SECOM Indonesia began a PoC (Proof of Concept) of UPWARD Meets last year. The ability to visualize field activities in real-time, enable flexible information sharing and centralized management that was not possible with paper, and the intuitive operability of the mobile app were highly evaluated, leading to formal implementation.
After implementation, the status of activities and report content can be grasped in real-time on mobile devices, significantly reducing the management burden on managers. The improved quality and speed of information sharing have enabled a system that allows for accurate instructions and support to the field.
I use "UPWARD Meets" for recording activity reports and managing daily schedules. The mobile app makes it easy to check schedules, and the alarm function is very convenient. The time spent on reporting tasks has been significantly reduced, allowing me to tackle the next task sooner. After starting to use it, I immediately felt it was a useful tool for visualizing my work performance.
The digitization of activity records has enabled us to quantitatively understand the progress of field operations and customer service history. This has greatly enhanced the visualization of operations, which was previously difficult, and I feel that the quality of management has also improved significantly. Furthermore, the visualization of each member's actions and the easy access to past records have greatly improved the support system and information sharing within the team.
Going forward, we would like to utilize the accumulated data to analyze trends for each customer and connect it to more accurate security proposals. We are also planning to use "UPWARD Meets" to build a rapid response system for urgent cases.
"UPWARD Meets" is a mobile service specialized for managing customer touchpoints in community-based businesses. It streamlines the complexities of daily customer touchpoint management by field sales representatives with features such as automatic stay detection for field activities and automated recording and visualization of customer interactions. This provides an environment where you can focus on formulating effective customer engagement strategies and supporting field activities.
Service Site: https://upward-global.com/
UPWARD CO., LTD. PROVIDES DX SERVICES SPECIALIZED IN SOLVING ISSUES OF FIELD WORKERS WHO VISIT THE FIELD AND CREATE VALUE THROUGH OFFLINE CONTACT WITH CUSTOMERS, BASED ON ITS PURVIEW OF "DRAWING OUT THE CREATIVITY OF FIELD WORKERS AND ACCELERATING THE GROWTH OF COMPANIES AND SOCIETY". BY LEVERAGING TECHNOLOGY TO CREATE AN ENVIRONMENT IN WHICH WORKERS CAN PERFORM THEIR TASKS WITH A SINGLE MOBILE DEVICE, WE AIM TO CREATE A WORLD IN WHICH THEY CAN BE ACTIVE REGARDLESS OF WHERE AND HOW THEY WORK.
UPWARD, Inc., Corporate Group Headquarters, PR Team
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